Question 1

Everything is out of stock! How do I order?

Accepted Answer

We put a cap on our weekly deliveries as everything is handmade by our chef Francesca and she's only one human. If the shop page says all items are out of stock or delivery is two weeks away, it means we reached our capacity and the next delivery slot is full. Thank you for understanding!

Question 2

When will I receive my order?

Accepted Answer

We deliver on Wednesdays. The delivery date is showcased on each product page.   Cutoff for orders is 5pm on Monday for Wednesday delivery.   Orders may occasionally close early if delivery slots fill up.

Question 3

Can I collect my order?

Accepted Answer

Sure! Collection is three days after placing the order in London, N4. More details will be provided in your confirmation email.

Question 4

How is my order delivered?

Accepted Answer

Orders are delivered via Royal Mail or DHL. You will receive a tracking number via email/text the day before it's due to arrive. If you're in London, we deliver all our orders in person. Please note parcels do not fit through a letterbox, so someone needs to be available to collect it. We will do our best to keep you informed on delivery times.

Question 5

What if I'm not home to receive my order?

Accepted Answer

Our boxes don't fit through a letter box so someone should be available to pick up the order at the delivery address. If your order is coming via mail, you will receive a tracking number on the day of shipping. If you're in London, we will do our best to keep you updated on the delivery time so you can plan ahead.

Question 6

Can I have a delivery on a specific day?

Accepted Answer

Yes, custom deliveries are available. Please get in touch to discuss your requirements.

Question 7

Can I have a refund?

Accepted Answer

Given the perishable nature of the items, we are not able to offer refunds due to failure to collect your parcel. Please get in touch at thefemaleglaze@yahoo.com if you're not happy with your order.

Question 8

I have an allergy. What can I have?

Accepted Answer

Our kitchen is 100% vegan so our products do not contain DAIRY or EGGS. However, we use NUTS, SOY, GLUTEN and SESAME.   Some items can be made without SOY, GLUTEN or NUTS but we can't guarantee that there is no cross-contamination so we can't cater to people with severe allergies. There's an ingredient list on every product page. Please get in touch before placing your order if you require any changes.

Question 9

Can I order a cake?

Accepted Answer

Of course! Find more info here.

Question 10

What does "The Female Glaze" mean?"

Accepted Answer

If you haven't noticed yet, we love puns and we had to use one for our name. The female gaze is a feminist film term referring to the gaze of a female viewer. It's a response to the better known "male gaze", which represents the gaze of a straight male viewer and also the one of the male filmmaker.
After being dragged to film festivals for years by my girlfriend, I couldn't find a better name for a project aiming at bringing together my passion for baking and our will to smash the patriarchy... One cookie at a time.