Frequently asked questions
When will I receive my order?
Can I collect my order?
Sure! Collection is three days after placing the order in London, N4. More details will be provided in your confirmation email.
How is my order delivered?
We deliver all our orders in person within London Zone 1-6. Cookies, pasteis and selected items are available for tracked shipping outside of London. Please note parcels do not fit through a letterbox, so someone needs to be available to collect it. We will do our best to keep you informed on delivery times.
What if I'm not home to receive my order?
Our boxes don't fit through a letter box so someone should be available to pick up the order at the delivery address. If your order is coming via mail, you will receive a tracking number on the day of shipping. If you're in London, we will do our best to keep you updated on the delivery time so you can plan ahead.
Can I have a refund?
Given the perishable nature of the items, we are not able to offer refunds due to failure to collect your parcel. Please get in touch at firstname.lastname@example.org if you're not happy with your order.
I have an allergy. What can I have?
Our kitchen is 100% vegan so our products do not contain DAIRY or EGGS.
What does "The Female Glaze" mean?
If you haven't noticed yet, we love puns and we had to use one for our name. The female gaze is a feminist film term referring to the gaze of a female viewer. It's a response to the better known "male gaze", which represents the gaze of a straight male viewer and also the one of the male filmmaker.
After being dragged to film festivals for years by my girlfriend, I couldn't find a better name for a project aiming at bringing together my passion for baking and our will to smash the patriarchy... One cookie at a time.
Everything is out of stock! How do I order?
We had to put a cap on our weekly deliveries as everything is handmade by our chef Francesca and she's only one human! If the shop page says all items are out of stock, it means we reached our capacity and our delivery slots are full. We re-stock on Tuesdays at 10am. Thank you for understanding!